Terms & conditions
Important information
We regret but we do not take children under 10 years of age.
Our designated dog friendly room is the ground floor superking suite (maximum of two dogs) and, if this is unavailable. please call us before making a reservation with your dog/s. We do not permit dogs in all our rooms. There is an additional pet charge and please take time to read our dog policy, a copy of which will also be available to you on arrival.
As Dunkery Beacon Country House holds an alcohol license, only alcohol purchased here may be consumed on the premises in public areas.
Due to PAT Regulations, we cannot accept any guests’ portable appliances such as mini fridges and electrical heaters in any of the bedrooms, with the exception of laptop and phone/tablet chargers (we have fridge space available in the main kitchen for anyone wishing to store small items of food/medicine). We can supply extra fans and electric heaters if required.
WiFi is available in all bedrooms and public areas. We cannot always guarantee connection where technical problems may occur outside of our control.
May we remind you that Dunkery Beacon Country House is a completely Non-Smoking establishment and failure to comply with this will incur cleaning and extra room night charges whilst the room is out of service.
Please view our access statement here.
Important information
STANDARD TERMS
Your reservation is made with A & T Downes trading as Dunkery Beacon Country House and represents a legally binding contract between us.
PAYMENT and CANCELLATION POLICY
Please note that the following Payment and Cancellation Policy applies to guests who book with us direct (via our website, phone, email, etc.). Guests who book through a third party on-line travel agency such as Booking.com may be subject to different terms as specified at the time of booking by that agency.
Guests who book with us direct do not need to make payment until 7 days prior to check-in. We will however require a valid debit/credit card to process and secure the reservation. Payment in full is required 7 days prior to check-in and, by entering into this contract, you are authorising us to make the charges as detailed above to the card without any additional consent being required. Your card will either be charged accordingly or you may be sent a payment request.
We are a small business in a rural location and re-letting cancelled rooms at short notice can often be very difficult for us. A minimum of 7 days’ notice prior to arrival of cancellation or amendment of any reservation is required to avoid a charge of up to 100% of your total stay. Cancellation within 7 days of the check-in date will generally be charged in full with no refund.
However, if we are successful in re-letting the room(s) for the full or part period of the cancelled stay, we will issue a refund according to the value of the re-let room(s), up to the full value of the cancelled or amended booking. If the room(s) can only be re-let to a proportion of the full value, then we will refund your payment up to the proportional value.
In the event of a non-arrival, the booking will be charged in full, with no refund.
We regret that in the event of an early departure there is no refund for room nights not taken.
Different payment and cancellation terms may apply to large group/exclusive use bookings which will be advised prior to booking.
If the property becomes unavailable or unsuitable for occupancy for reasons beyond our reasonable control (e.g. fire, flood or other significant damage or failure of utilities to the property, actions of third parties etc), we reserve the right to cancel the booking and refund to you any sums already paid, but we shall have no other liability to you.
We are covered by our own appropriate insurance but cannot accept liability for losses or injuries due to factors beyond our reasonable control. We, therefore, strongly advise you to take out your own holiday/travel insurance to cover for any eventuality, including Covid, as soon as a reservation has been made.
[Last updated 3 October 2025]
ARRIVAL and DEPARTURE
Check in is between 4pm – 7.30pm on the day of your arrival (earlier/later by arrangement only). It would be helpful if you could please let us know your approximate time of arrival. We would kindly ask that you vacate your room by 10.30am.
Thank you for your co-operation.